Questions to Ask when Interviewing 24 Hour Care Agency

By Pete Lane, 10:30 pm on

After deciding that 24 hour care is the best option for an aging loved one, finding the right agency is the next step. This process is often overwhelming, stressful and emotional as families must cope with their loved one’s increased dependency and care needs. Although challenging, finding a quality, compassionate and devoted care agency will be instrumental in helping your loved one maintain their independence and quality of life at home. Don’t know where to start? Here are some important questions that families should ask when interviewing home care agencies in Centennial, CO.

  • Services Provided – There are several questions about the type and level of services that should be asked. What services are included in live-in care? What services are not included? Is there specific care for seniors with advanced conditions such as Alzheimer’s, dementia or Parkinson’s? Will the live-in caregiver have a residence in the care recipient’s home? These are all very important considerations as some home care agencies do not provide the same kind of services.
  • Caregiver Information – Finding the best care for a loved one is the number one priority and this is greatly influenced by the individuals who provide care. Does the agency screen caregivers? How? Do they possess any certifications? Do caregivers receive specialized training? These types of questions can help the family of a loved one determine whether or not caregivers are trustworthy and professional. You’ll want to work with an agency whose caregivers are employees of the company and are insured, licensed and bonded. Click here for information about professional caregivers in South Suburban Denver.
  • Payment of Services – How care is going to be paid for is a concern for many families. Will Medicare, Medicaid or private health insurance pay for these services? Will the agency work with long-term insurance providers? Although insurances and Medicare may pay for this assistance, the loved one must be deemed eligible so these questions should be asked. It is also important to keep in mind that this is your loved one’s care and the most affordable option, may not be the best in terms of quality and reliability.
  • Other Important Considerations – The duration of time the company has been in business, references and client satisfaction should also be inquired about. Don’t be afraid to ask for clarity if there is something that is unclear. There is a lot of information to take in, and you shouldn’t feel pressured or rushed. To ensure you remember everything, make a list of the questions before hand and take notes during the interview or consultation. Also ask for pamphlets, brochures and other materials which can assist you with your final decision.

You can read more about Centennial live-in care provided by Home Care Assistance or call us at 303.957.3100. Our phone lines are open 24/7 and we can help you schedule a complimentary, no obligation consultation to assess the needs of your loved one and possible care options.